Joti Balani is Managing Director of Freshriver.ai which focuses on building custom, human-centered Enterprise grade conversational bots that generate economic and brand value while being emotionally intelligent. She has helped B2B and B2C enterprises build data-driven, customer experience focused product portfolios leveraging Conversational AI, NLP, mobile and cloud services. She combines her multi-disciplinary expertise in product development, software engineering and marketing to create outcome focused enterprise capabilities. Over the last 2 decades, she has led product and technology innovation at both startup and Fortune 1000 enterprises including Citi, American Red Cross, AT&T, Texas Instruments, Zayo group, Medocity, Anexinet and Cross River Fiber. Joti mentors rising product and technology women leaders helping them create their own personal and professional growth frameworks. She also founded the Sisters Circle, a nonprofit dedicated to empowering women and children with education and opportunity. She can be reached at www.linkedin.com/in/jotibalani.
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