The coronavirus pandemic and the sudden shift to remote work complicates what was already a major challenge for HR: cultivating and managing an inclusive workplace. READ MORE FROM THE ORIGINAL SOURCE HERE

Customer service has always been an important part of any business. Sometimes, even if a company's products and services aren't as ideal as a competitor's, delivering a good customer experience can help them generate more sales and profits. This is for a couple of reasons. First, customer service expectations have continued to grow rapidly over the years and businesses have been trying to compete on

Both employers and job candidates have come to consider culture and cultural fit important elements when making or accepting offers. But in a world where much hiring is taking place remotely—often via videoconferencing and tools like Zoom and Skype—how can companies adequately convey their culture? READ MORE FROM THE ORIGINAL SOURCE HERE

With everything going on in the world today, we thought it would be a good time to take a step back and talk about diversity, and more specifically, about diversifying your business network. Developing a truly diverse network is not only the right thing to do, it is also the smart thing to do. Because let’s

As the world embraces technology, more and more traditional methods and practices will eventually give way to tech enabled methods that are digitally advanced with high levels of efficiency and cost effectiveness. Certainly there are best remote training tools available in the market. The world of training too has undergone changes and adapting the new

The popular saying may be, “The only constant is change,” but we’d like to tailor that specifically for you: the only constant is changing technology. Seems like the moment your employees become comfortable with a new system, technology, or software, another one comes along. This ever-evolving (but often improving) access to new software can be

As the global health crisis begins to recede in some countries, the economic one is only just beginning. As of May 27, 2020, the International Labour Organization (ILO) estimated that 94% of the global workforce lives in countries with active workplace closure measures. Businesses across a range of sectors are facing catastrophic losses, resulting in

Even groups that regularly disagree on labor issues said there should be significant public investment in programs that can upgrade the skills of American workers. Economists, business leaders and labor experts have warned for years that a coming wave of automation and digital technology would upend the work force, destroying some jobs while altering how

With more employees working remotely during the first half of this year because of the coronavirus pandemic, technology has become more important to human resources departments. Experts have noted several HR tech trends, including increased use of artificial intelligence in hiring and recruiting, growth of employee tools for financial wellness as well as physical and

Human Resources departments have long gotten a bad rap. After talent acquisition handles an employee’s initial hiring and onboarding, it’s likely most interactions with our department are about things like employee issues, annual healthcare enrollment and dreaded performance reviews. Even worse, it’s commonly recognized that if an HR representative is present, someone’s job is probably