An IT firm is only as good as its people. The U.S. had one million vacant IT jobs last year, but employers are challenged with a talent shortage in fields such as programming, , , robotics and engineering.

Workers must possess relevant technical expertise, as well as soft skills to positively impact product and service quality. Therefore, owners should seek job candidates who take ownership of their responsibilities and possibly grow into a role.

I recently sat down with Omer Khawaja, co-founder and former CTO of ITBoost — an (SaaS) company acquired by ConnectWise — to hear his views on employee attributes that are critical for growing a firm.

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