Small to medium enterprises (SMEs) are punching above their weight, transforming their approach to adopting new technologies to meet changing customer expectations and evolve alongside their competitors.
Technology is rapidly changing, and with that, the way small businesses engage with their clients, market products and services and achieve near-term success while delivering higher productivity output and scaling faster also changes.
The widespread commercialization of artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) have played a key role in the evolution of small business development. Nowadays, 98% of small businesses are making use of an AI-enabled tool such as chatbots or image creation.
For some, the last several years have only been the beginning of a long process to completely overhaul how they will grow their business in the future. A handful of new tech trends will shape how small businesses and entrepreneurs achieve success in the coming years — but what will these trends look like?
