As companies strive to return to a new normal, it is important to have an integrated approach that ensures the new normal is a positive one for all employees.

To that end, I’ve developed 10 HR practices based on my 50 years of consulting and research. They should be viewed as a holistic picture of HR that will yield high levels of employee engagement, customer satisfaction and loyalty, which will lead to the company’s financial success.

These practices should be viewed as an integrated way of working and not as isolated actions because, collectively, they send a powerful cultural message that people are central to the planning, operations, strategy and success of every company. In short, a people-focused culture serves as a foundation for everything a company wants to be and achieve because it will have the engagement and goodwill of its people.