​As the new year begins, HR leaders are focusing on enhancing technology systems that improve the productivity of remote workers, upgrading workforce management, utilizing recruiting and learning platforms to meet changing needs, and deploying digital tools such as apps or videos to help employees manage mental health issues related to the COVID-19 pandemic.

While the pandemic suppressed new HR technology spending in 2020, experts believe pent-up demand and the widespread deployment of coronavirus vaccines will lead to renewed investment in 2021 as the economy slowly rebounds.

“We saw a temporary pause in spending last year, but I think HR tech investment in 2021 will be closer to what we anticipated in 2020 before the pandemic hit,” said Rhonda Marcucci, vice president of HR and benefits technology consulting for Gallagher. Almost 70 percent of respondents to Gallagher’s 2020 HR Technology Pulse Survey said they plan to expand or replace components of their HR technology ecosystems by 2022.